Senior Consultant – Operating Model & Change
Senior Consultant at Optima Partners: bridge strategy and tech to turn CRM investments into measurable customer engagement and business value for leading brands.
Optima Partners is a fast‑growing professional services firm helping leading organisations transform customer engagement at the intersection of marketing, technology, and data. As we scale from 80 to 200 people, we’re growing our Customer Strategy & Engagement consulting team. We work with major brands including Lloyds Banking Group, NatWest, Nationwide, Aviva, Virgin Media O2, BT, Centrica, and GSK.
We're looking for a Senior Consultant with strong consulting or industry experience in customer engagement, marketing or transformation who can think strategically while delivering practical outcomes. You’ll bring expertise in operating model design, stakeholder engagement, and driving change along with the ability to translate complex challenges into clear actionable solutions. A confident communicator with a commercial mindset, you’re comfortable working with senior stakeholders, leading workshops and operating in fast-paced environments where collaboration, adaptability and a focus on measurable impact are key.
What you will be doing
You will lead and support client transformation programmes by designing customer-centric operating models, shaping strategy, and embedding sustainable change across people, process, and technology.
What we’re looking for
Experience in consulting or advisory roles within marketing transformation, CRM or customer engagement.
Strong understanding of operating model design and organisational change
Ability to think strategically while delivering practical actionable outcomes
Confident stakeholder manager and comfortable working with senior leaders
Skilled in facilitating workshops and conducting stakeholder interviews
Experience translating complex challenges into clear recommendations
Commercial mindset with a focus on measurable business impact
Collaborative, adaptable and able to thrive in fast-paced environments
About you
As a good strategic thinker and the ability to drive impactful transformation for our clients we are also looking for you to have:
5–10 years’ experience in consulting or a relevant in-house role
Expertise in customer engagement, marketing, or transformation initiatives
Strong capability in operating model design and strategic roadmap development
Proven ability to engage and influence senior stakeholders with credibility
Experience leading workshops and facilitating discussions
Ability to translate complex problems into clear, actionable solutions
Balance of strategic thinking and hands-on delivery focus
Capability of thriving in fast-paced, collaborative environments with a drive to deliver meaningful change
Join us as a Senior Consultant and play a key role in shaping and delivering transformative, customer-centric solutions for leading organisations.
What We Offer
Competitive salary + bonus up to 15%
37 days holiday (incl. Christmas shutdown)
Private medical insurance, life & income protection
Pension scheme
1,000+ employee perks
Dedicated learning, training, and certification support
- Department
- Consulting
- Role
- Senior Consultant
- Locations
- Holborn Circus, London
- Remote status
- Hybrid
